DirecTV
DirecTV (stylized as DIRECTV) is an American satellite television service provider. The company is based in California. It is part of AT&T.[2]
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 | |
| Formerly | The DirecTV Group, Inc. (2004–2015) |
|---|---|
| Company type | Subsidiary |
| Industry | Satellite television |
| Predecessor | Hughes Electronics |
| Founded | June 17, 1994 (as DirecTV)[1] |
| Headquarters | , |
Areas served | United States, Latin America, the Caribbean /Americas |
| Products | satellite pay television, pay-per-view, streaming television |
| Owner | AT&T Inc. |
| Parent | AT&T Communications (2015—present) |
| Website | www www |
Its satellite service began on June 17, 1994. The service provides digital satellite television to households in the United States, Latin America and the Caribbean Islands.[3]
DirecTV also has internet television service.
Customer Service
changeIn 2007, DirecTV was awarded a J.D. Power award for cable and satellite TV satisfaction.
The customer service of DirecTV is provided by many third-party owned call centers both inside and outside the U.S.
Review from Better Business Bureau
changeIn August 2008, The Boston Globe reported that DirecTV had been receiving as many as 20,000 complaints in almost three years to Better Business Bureau about DirecTV slipping on cancellation fees.[4]
In August 2010, Better Business Bureau reported that it had gotten over 39,000 complaints in the previous three years. The BBB gave DirecTV an F (failing) grade. Many of these complaints concerned the fees for early termination, billing and service issues.[5]
References
change- ↑ "About Us: Company Profile". DirecTV. Retrieved July 8, 2013.
- ↑ "AT&T Completes Acquisition of DirecTV". AT&T. Retrieved Feb 13, 2018.
- ↑ "DirecTV Service in Caribbean". Retrieved Feb 13, 2018.
- ↑ DirecTV Says its Cancellation Fee is Fair (Report). The Boston Globe. Retrieved Feb 13, 2018.
- ↑ "DirecTV Customer Service: Fail". Internet Archive Wayback Machine. Archived from the original on April 25, 2013. Retrieved Feb 13, 2018.
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