Managed services

type of service provider

Managed services is the practice of outsourcing day-to-day management work. It is a calculated way for improved operations inclusive of production support and life cycle build/maintenance activities. The business owner or administrator, who has direct oversight of the organization or system being managed, is referred to as the client, or customer. The person or organization that manages and provides the service is regarded as the service provider.[1] It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.[2][3]

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References change

  1. "What is managed service provider (MSP)? - Definition from". SearchEnterpriseWAN. Archived from the original on 2017-12-07. Retrieved 2017-12-11.
  2. OryxAlign. "An Insight Into IT Service Delivery: Traditional Break-Fix vs A Managed Service" (PDF). Archived from the original (PDF) on 2017-02-02. Retrieved 2016-03-28.
  3. Nimsoft Guest (5 March 2010). "How Break/Fix Can Break Your Managed Services Business". MSPMentor. Archived from the original on 7 July 2017. Retrieved 28 March 2016.